St Johns House

“Date of Assessment: 20 to 30 April 2026.”

“St Johns House is a residential home which supports up to 35 people. At the time of inspection, there were 33 people living there. We found the experience people received at the service was not consistent. While we found most people were very happy with their care citing the pleasant environment, kind staffing and variety of activities, this experience was not shared by everyone. We found 1 person had been subject to an alleged serious safeguarding incident and minimal action had been taken by leaders to safeguard the person, and others, from the risk of continued risk of harm. We also found the incident had not been shared with the Local Authority or notified to CQC without delay. The person involved in this incident had not received any update on what action, if any, the service was taking. One person was subject to unsafe and undignified care when being supported to eat their meal and there was a lack of assurance at the time on how this would be effectively managed to ensure people were safe from continued risk. Following these incidents being shared with the provider, subsequent assurances and actions were put in place after the inspection. However, the local systems were not robust or effectively established to ensure all areas of improvement were identified prior to our inspection visit.”