St Edwards Close

“The assessment was carried out by one inspector, one assessor and an Expert by Experience (ExE). An ExE is a person who has personal experience of using or caring for someone who uses this type of care service.”

“As part of the assessment we looked at 8 quality statements. In Safe: involving people to manage risks; safe environments; safe and effective staffing; infection control and medicines. In Responsive: person centred care and in Well-led: Capable and compassionate leadership and governance, management and sustainability. We spoke with 2 people, 6 people’s relatives, the registered manager, a deputy manager, 5 staff and 1 health and social care professional. We reviewed a range of records. This included 4 people's care records, medicines records and 4 staff files as well as other records relating to how the service was managed.”

“People used different ways of communicating, including using vocalisations, facial expressions and body language. We spent time with people, observing their interactions with staff. The home had a registered manager in post.”

“At the last inspection in February 2020 we rated this service ‘Good’ overall. However we carried out this inspection because we received concerns from a local authority relating to some aspects of the service. Following this responsive assessment, the service has received an overall rating of good for all the quality statements assessed.”