St Bridget's – Care Home Physical Disabilities

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“Systems were not sufficiently robust to ensure identified risks relating to people’s health needs were managed safely. In some instances, there was a lack of information for staff to follow within people’s care plans. The home afforded a safe environment for people, but the home was not cleaned to a high standard. Care provided was not always delivered in a personalised way. Care plans did not provide information that reflected people’s preferences and choices. Information was not always provided in an accessible format. Governance and auditing systems were not sufficiently robust to identify issues found at this inspection or to drive improvements.”

“Accidents and incidents were recorded and reflected upon so that lessons were learned at this service and also shared with other [SD1]services of this provider. When people moved into the home, the provider worked with professionals who knew people well, so their care and support needs could be assessed and catered for appropriately. People were safe living at the home and protected from the risk of potential abuse or harm. When incidents did occur, the provider took appropriate action. Medicines were managed safely.”

“People’s relatives were involved in the planning of their family member’s care. People had access to a range of healthcare professionals. Care plans were reviewed regularly to ensure care remained appropriate and current. Capacity assessments were completed.”

“People were treated with kindness, dignity and respect. A range of activities was on offer, including access to IT and dedicated support from staff in the computer room. Staff wellbeing was supported by the management team, including any diverse needs and cultural differences.”

“People had access to a range of health and care professionals who understood their diverse needs. Complaints were listened to, logged and acted upon. People’s wishes and preferences for their future lives were documented and recorded.”

“Staff spoke highly of the management team and felt supported in their roles.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”