St Anne’s Court

“The inspection was carried out to follow-up an action plan request we served as part of our previous inspection. We inspected key questions well led and safe and 2 quality statements from the effective key question. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The service was no longer in breach of regulations in relation to good governance and safe care and treatment. The service had made the necessary improvements, and the overall rating has now changed to good.”

“The provider and new registered manager had made the necessary changes since the last inspection. Medicines were managed safely. Risks were assessed and control measures were implemented when required. Lessons were learned and incidents and accidents were monitored effectively. Staff had regular supervision meetings and were complimentary about the management team. One staff member said, “[The registered manager] is a wonderful manager. They are very supportive with all staff and residents.” Another staff member told us, “I would actually recommend St Annes to any of my own relatives as a lovely place to live.””

“People were supported by a consistent team of staff who knew them well. People’s capacity was assessed and the relevant documentation was in place. Governance systems were in place to ensure oversight of the service.”