Spencers Lodge

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People received individualised support based on their assessed needs, goals and aspirations. Support was planned, delivered and regularly reviewed in partnership with people, their relatives and relevant professionals. Support was person-centred and focused on ensuring people had choice and control in their daily lives.”

“People were supported by enough staff who knew them well and who were trained to meet their individual needs. Risks to people’s health, safety and welfare were managed in the least restrictive way. This enabled people to maintain and develop their independence in a safe way.”

“There was an open and caring culture within the service that took account of everyone’s views, opinions and ideas. Staff were well supported and felt able to speak out if they had any concerns.”

“Systems were in place to monitor and improve the quality of the service provided. Regular audits were carried out for areas such as medicines management, infection control and completion of people’s personal records. Actions plans were in place to ensure any shortfalls were addressed quickly.”