Spencefield Grange

“At the time of our inspection there was not a registered manager in post. A new manager had been in post since November 2024 and had submitted an application to register. We are currently assessing this application.”

“The provider had a good learning culture and people could raise concerns. The manager investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks identified were mitigated.”

“There were enough staff with the right skills, qualifications and experience to care for people. Managers made sure staff received training and regular supervisions to maintain high-quality care. Staff managed medicines well. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved relevant people and made decisions in people’s best interests where they did not have capacity. Staff responded to people in a timely way.”

“The provider supported staff well-being. Staff provided information people could understand. People and relatives knew how to give feedback and were confident the provider took it seriously and acted on it. Leaders were visible, knowledgeable and supportive. Managers were receptive to new ideas. There was a culture of continuous improvement.”