Southampton Manor Care Home

“The service had recently experienced a significant growth in occupancy. This had resulted in some issues related to staff capacity to answer call bells in a timely manner when people requested assistance. The provider was working with staff and people to overcome issues and ensure robust staffing arrangements were in place.”

“Risks related to people’s care were assessed and monitored. Staff had a good understanding of people’s needs which helped to reduce risks further. People were protected from the risk of suffering abuse or coming to avoidable harm. The provider had effective processes in place to recognise, report and act upon any safeguarding concerns related to people’s safety or welfare.”

“People were supported to safely manage their medicines. We identified some areas where people’s medicines guidance could be improved. The provider was working with the dispensing pharmacy to update guidance. This work was in process at the time of our assessment.”

“The provider had appropriate policies and procedures to ensure adjustments were made in line with people's needs arising from equality characteristics. People’s needs were assessed using recognised assessment tools and there were systems in place to ensure staff could meet people’s needs when they changed.”