South Quay Care Home

“At this assessment we found people received safe, timely care from staff who knew them well.”

“Risks were comprehensively assessed prior to people using the service and regularly reviewed. Where improvements could be made to individual aspects of risk assessments, the provider was responsive to feedback.”

“There were sufficient staff to meet people’s needs safely, including when people’s needs changed. Staff were knowledgeable about individual needs and worked well with visiting healthcare professionals and others to ensure people received a consistency of service.”

“The provider was planning to introduce electronic care records systems, and we were assured about the training and oversight that was planned.”

“Leadership arrangements were clear, with suitable delegation of tasks and clear lines of oversight. Leaders acted on incidents and concerns, to make people safe and to learn lessons. The registered manager valued the hard work of their staff and ensured the service was well linked in with local health and social care partners, along with areas of developing good practice. They demonstrated an aptitude and desire to continually improve the service.”