Sloe Hill Residential Home

“The service had systems in place to help ensure people received a good standard of care and staff were supported and trained. However, while safety and governance checks were in place and scheduled inspections on the environment and equipment were carried out, there was a lack of robust oversight to ensure the remedial works were completed. This included outstanding works needed on the fire alarm system, nurse call system and ensuring all staff had completed a fire drill. The provider gave assurances these areas were addressed following our assessment feedback.”

“Staff knew how to recognise and report any concerns relating to abuse. Information was displayed and safeguarding concerns were reported appropriately. Medicines management systems were in place and infection control was managed well.”

“The management team were present in the home providing support and guidance.”

“People and staff had opportunities for meetings and sharing their views. People’s choices were sought, and they were supported in accordance with their wishes and needs. Relatives were involved with people’s care planning and reviews.”

“Mealtime experiences were pleasant, staff checked on people to help ensure people ate well and enjoyed their food. People felt they had enough to do, and they had appropriate access to support services.”

“There were enough staff to meet people’s needs. People and relatives told us staff were available when needed and they were kind, caring and helpful. Staff were positive about the service they provided, the management team and liked working there. All staff said they felt it really was about people, and it was their home. They would be happy to have a relative of theirs live at Sloe Hill.”

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