Simon Marks Court

“Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions, they were supported in-line with the principles of the Mental Capacity Act 2005.”

“The management team were knowledgeable and understood the responsibilities of their roles. They had quality assurance systems in place to ensure oversight of the service.”

“Staffing numbers ensured people’s physical and emotional needs were being fully met. The manager had implemented a manual spot check to gain some oversight into call bell waiting times. However, call bell audits were not being undertaken prior to our first visit, due to the system not having this facility, this was rectified by our second visit and an audit had been undertaken this evidenced that most call bells were answered in a timely manner. this meant that it was difficult to assess if call were being answered in a timely manner, feedback from people living at the home and relatives confirmed that staff usually attend promptly.”

“The service was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this assessment and the service was no longer in breach of these regulations.”

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