Sherborne Court Neurological Centre

“Some areas of the home were not safely maintained, including access to shared bathrooms. However, once identified, the provider acted to keep people safe from avoidable harm.”

“Care plans were appropriately tailored to individuals’ preferences and needs; however, some care records required more information to accurately document people’s engagement in decisions regarding their care.”

“All required health and safety checks were completed, and ongoing refurbishment plans for the building were in place. However, there were some concerns with the management of infection prevention and control (IPC).”

“There were sufficient staff deployed, who received the training and support they needed to carry out their roles effectively. Staff were observed to be kind, respectful, and attentive, with positive relationships evident between them and the people they supported.”

“Staff had a shared vision and culture based on listening and learning. The management team were visible; however, some staff did not feel they could raise concerns about the work environment and be listened to as they felt their job security would be compromised. Staff understood their roles and responsibilities.”

“Governance systems were in place but needed to be more robust in identifying risks to people. Audits needed analysing to identify any themes and trends to help support people”

“People and relatives knew how to give feedback and were confident the provider took it seriously and acted on it.”