SeeAbility – Heather House Nursing Home

“We found 1 breach of regulations in relation to governance.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and good access to local communities which most people take for granted. We found people did not always receive care and support in accordance with the principles of this guidance.”

“We found concerns related to fire safety which put people at risk of harm. There were inconsistencies and missing information in some care plans. Not all safeguarding concerns had been reported to the relevant stakeholder. We found concerns relating to the storage of food. Medicines were not always stored safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.”

“People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences.”

“There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.”

“Staff were recruited safely and received appropriate training and supervision. Staff were trained to respond and raise safeguarding concerns both internally and to external agencies.”

“The provider learned from incidents and action was taken to ensure improvements were made where needed.”

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