Scarlet House

“We rated the service overall as good.”

“The provider’s ethos towards care was embedded across the workforce. Staff were committed to improving people’s lives. People’s care was person centred, with staff facilitating positive outcomes for people, maximising their health and wellbeing, and being supported to live life to the full by taking on new challenges and hobbies as well as rediscovering past interests.”

“People’s support and care was facilitated by staff who had undergone a safe recruitment process, and who had the training, skills and knowledge to facilitate excellent outcomes for people.”

“Person-centred care covered all aspects of people’s lives, including end-of-life care.”

“The provider had committed resources to improving the environment and had designed the garden to cater and meet the needs of people living with dementia and older people with mobility difficulties.”

“All staff demonstrated a positive, committed, compassionate and caring approach to supporting and enabling people to achieve their goals and aspirations, so they could live their lives to the fullest.”

“People received excellent, consistent, and person‑centred care and support.”

“The management team were long standing, knowledgeable and experienced.”

“Internal communications systems were robust.”

“Staff had developed effective working relationships with external professionals, ensuring people received consistent, well‑coordinated, and holistic care.”

“Systems and processes, underpinned by policies and procedures enabled the registered manager and management team to maintain a clear overview of the service being delivered, and respond in a timely way to implement changes in response to any concerns or feedback.”

“People were supported safely with their prescribed medicines, and staff liaised proactively with GPs and other professionals when concerns were identified.”

“The provider had invested significantly in strengthening systems and processes which assessed, reviewed, and monitored quality and safety.”