Scalford Court Care Home

“Scalford Court is a residential care home providing accommodation and personal care. We carried out our on-site assessment on 21 March 2024. Off site assessment activity started on 21 March and ended on 5 April 2024. We looked at 7 quality statements; safeguarding; safe and effective staffing; assessing needs; consent to care and treatment; kindness, compassion and dignity; freedom to speak up and governance, management and sustainability.”

“Staff members we spoke with understood their role and responsibilities to protect people from abuse and avoidable harm. Staffing numbers and skill mix were not always maintained. Not all staff had received up to date training, supervision or assessments of their competence. The assessment process which determined people’s needs was not robust. Care plans were not in place for all aspects of people's care and treatment needs or reviewed following an event or change in need. Systems to review restrictions on people which had been authorised by an independent authority were not consistently monitored. Staff were positive about the quality of care they provided and were responsive and understood people’s needs. Management oversight, leadership, systems and processes which monitored the quality of the service provided were not robust. Many staff did not feel supported or listened to. Many staff were not positive about the management and leadership of the service.”