Satash Community Care Project Limited

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people had respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“At our previous assessment, we identified a breach of Regulation 18 (Registration Regulations 2009 Notifications of other incidents), Regulation 17 HSCA RA Regulations 2014 (Good governance), and Regulation 19 HSCA RA Regulations 2014 (Fit and proper persons employed). However, during this assessment, we found the provider had taken effective action to address these concerns. Governance systems had been strengthened, regulatory responsibilities were understood, and the previous breaches had been fully rectified.”

“People consistently experienced safe, exceptionally caring and highly effective support that promoted positive outcomes and enhanced their quality of life. Robust systems, skilled and compassionate staff, and a proactive approach to risk management protected people from avoidable harm while enabling them to live fulfilling lives. Care was personalised, evidence-based and regularly reviewed to ensure people’s changing needs were met. Staff worked seamlessly with healthcare professionals to achieve the best possible outcomes for people, and medicines were managed safely. People were treated with kindness, dignity and respect, supported to maintain important relationships and encouraged to pursue meaningful opportunities within their community. Strong governance and a culture of continuous learning underpinned the service, while the registered manager and provider demonstrated an unwavering commitment to delivering, person-centred care.”

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