Safeharbour (254 Hagley Road)

“Date of Assessment: 02 April to 20 May 2025 when feedback was provided. This assessment was carried out in response to concerns CQC had received about the care people received. Safeharbour is a residential care home providing support to people with a learning disability and autistic people.”

“Systems were in place to learn lessons from safeguarding events and complaints; staff confirmed these were shared with them. People were supported by the number of staff they needed. Staff had been trained and understood how to protect people from abuse. Staff felt supported in their roles. Systems were in place to manage people’s medicines. People or their advocates were involved in planning any changes to their care. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff involved those important to people to discuss and make decisions in people’s best interests where they did not have capacity. The provider had systems in place to maintain oversight and drive improvements in the service, where shortfalls were identified, appropriate actions were taken to resolve them.”