Roseside

“This service has been in Special Measures since 25 September 2024. The provider demonstrated improvements that had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

“At the last assessment we found the provider was in breach of regulations in relation to people’s safety and treatment, safeguarding and good governance. At this assessment we found the provider was no longer in breach of regulation. The overall rating has changed to good.”

“People were provided with safe care and treatment. Risks to people were identified and monitored and staff knew what action to take to mitigate risks to people. People’s care plans contained up to date information. However, the recording of people’s daily care and support needed some improving as it did not always evidence care which had been delivered as per people’s care plans.”

“Processes to analyse safety events were reliable and timely meaning action was taken to prevent further occurrences.”

“Medicines were managed safely. For people who were prescribed as and when medicines, protocols to manage these medicines were person centred.”

“Governance systems and processes were in place to help monitor and act on any identified shortfalls in the quality and safety of care and support.”

“There were a wide range of meaningful activities for people which had a positive impact on their well-being. People were able to suggest and choose what activities they wanted to do, and staff would support that person to make that happen.”