Rose Meadow

“Right Support:”

“People were encouraged to lead their lives in their chosen way and supported to access meaningful activities in the home and local community and develop their skills. Staff involved people in decisions and planning any changes to their care.”

“Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

“People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community, maintain relationships, and try new things. There were enough staff with the right skills, qualifications, and experience. The registered manager made sure staff received training and regular supervision to maintain good quality care. Staff consistently managed medicines well and people had regular health checks and medicine reviews.”

“Right Care:”

“People were treated with kindness and compassion and received dignified care that respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place that enabled staff to provide person centred, outcome focussed, and safe care for each person. People’s preferred communication styles were known and respected.”

“Right Culture:”

“The ethos, values, attitudes and behaviours of leaders and care staff ensured people supported by the Rose Meadows team led confident and inclusive lives. Staff and managers had shared values which were based on supporting people to live an ordinary life as any other citizen with the same rights and opportunies.”