Riverside Care Complex
Riverside Care Complex, Hull Road, Kexby, York, North Yorkshire, YO41 5LD · View on map
Overview
Key facts
The inspection record
Overall
Good
Report published 13 November 2024
“Date of Assessment:15 to 17 October 2024. The service is a residential care home providing support to older people and people living with dementia. Staff were aware of their safeguarding responsibilities. Risks were well managed. There was a culture of openness when looking for lessons that could be learned from accidents or incidents. The home was clean and well maintained. There were sufficient staff deployed to meet people's needs. Staff were recruited safely and had effective training, support and supervision. Staff managed medicines well.”
“People’s needs were assessed and regularly reviewed. People and those important to them were involved in decisions about their care. The provider was in the process of improving records of assessments relating to the Mental Capacity Act 2005 and best interest decisions. People’s nutritional needs were met and people had access to a range of health care professionals.”
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“Staff treated people with kindness, compassion and respected their privacy and dignity. They spoke fondly of people who lived at the home. Staff ensured people’s care and support met individual needs and preferences. Staff told us they enjoyed working at the home.”
“Care records were person centred and identified what was important to and for the person. Staff knew people really well. There was a system in place for responding to concerns or complaints. People’s individual communication methods were identified and respected. People’s end of life wishes were reflected in care records.”
“The home was well run and managed. There was a range of quality monitoring and auditing in place. The provider and manager had a clear commitment to providing person centred care, valuing people who lived at the home and the staff team. They had good oversight and looked for opportunities to continually improve the home and service provided. Staff were able to raise concerns and told us managers were approachable and supportive.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Riverside Care Complex entered the official register.
Rated Good overall
Report published 13 November 2024 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 19 August 2020, not rated
Inspected 7 January 2020, rated Requires improvement
Inspected 20 June 2019, rated Inadequate
Inspected 24 January 2018, rated Good
Inspected 9 November 2016, rated Requires improvement
Inspected 8 September 2015, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is Riverside Care Complex registered for?
Riverside Care Complex is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.
How many Rooms does Riverside Care Complex have?
There are 65 Single Rooms.
What is Riverside Care Complex's CQC rating?
Riverside Care Complex is rated Good by the Care Quality Commission (report published 13 November 2024). The full CQC inspection report is available at cqc.org.uk/location/1-112822480.
How many beds does Riverside Care Complex have?
Riverside Care Complex is registered for 65 beds.
Who is the registered manager at Riverside Care Complex?
The registered manager is Mrs Sandra Cook.
When was Riverside Care Complex last inspected?
The Care Quality Commission published its latest report on Riverside Care Complex on 13 November 2024.
Where is Riverside Care Complex located?
Riverside Care Complex is located in York, United Kingdom.
When did Riverside Care Complex register with CQC?
Riverside Care Complex first registered on 21 January 2011.
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Information disclaimer. Information regarding Riverside Care Complex is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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