Ridgway Court

“People received safe care provided by appropriately trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments and care plans contained information for staff to follow to keep people safe.”

“People’s medicines were managed safely and there were governance systems in place to review the quality of the care provided. There were sufficient staff to meet people’s needs and the environment was clean.”

“People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.”

“Staff told us their workloads were manageable and they felt supported by the provider.”

“Information was available in a format that suited people. The registered manager understood how barriers in relation to people’s care affected them and they were aware of the challenges. They told us they ensured there was an open culture, and feedback from people, their relatives, staff and healthcare professionals reflected this.”

“The provider worked well with partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and have any concerns addressed.”