Ridge House Residential Care Home

“The provider had failed to ensure the premises was safe and well maintained. The building was neglected, with furniture, carpets and walls visibly worn and dirty. Leaks in the roof had not been fixed which meant water came into the lounge, dining room and 1 person’s bedroom when it rained. Some people had broken furniture and outdated and unsafe equipment in their bedrooms. Staff had reported concerns to the provider, but no action had been taken. The provider did not have effective governance processes in place and did not support staff well.”

“Staff told us the provider was rude, dismissive and, in their view, dishonest. Staff working under sponsorship licenses were not being given clear information about their job security, which was impacting their wellbeing both at work and in their personal lives. The registered manager did not always have funds made available to purchase essential items for the home.”

“The provider failed to work openly with the local authority or CQC.”

“Despite the challenges they faced, the registered manager ensured people received a good standard of care. People’s needs were well met by a staff team who knew them well, and people were happy living at Ridge House. The registered manager supported the staff team well and had implemented good governance systems within the service.”

“Shortly after this assessment had ended, the provider informed us they had taken the decision to place the service into liquidation. This meant all the people living at the service would have to find alternative placements if this were to go ahead.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.”