Redcote House Residential Care Home

“The service was not safe. The provider did not have a proactive and positive culture of safety, and risks were not well managed. The provider did not make sure care plans and other records were up to date to ensure continuity of care. Recruitment processes were not effective. At times staff were rushed and were not able to spend quality time with people. The provider did not detect and control potential risks in the care environment, and infection prevention and control was not always effective. Medicines were not safely managed.”

“The service was not effective. Personal emergency evacuation plans did not contain suitable detail to ensure safe evacuation in the event of an emergency. Some staff did not feel communication was effective, and leaders did not facilitate joined up working. The provider did not always support people to manage their health and wellbeing, or routinely monitor people’s care and treatment, so people could not always maximise their independence, choice and control. The provider did not ensure the service supported people in line with the Mental Capacity Act 2005 (MCA).”

“The service was not well led. The service did not have inclusive leaders, and care staff did not feel there was a culture of collaboration and shared direction. Relatives told us they felt they could speak up and their voice would be heard, but there was a lack of guidance for staff to understand people’s communication needs to ensure their voices would be heard. Quality assurance processes were not effective and there was a lack of service oversight. The provider did not always work towards an inclusive and fair culture for staff who worked at the service.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.”