Queensgate Residential Care Home

“Risks to people’s safety and wellbeing were not always appropriately managed, such as in the event of a fire. Areas of the service were not always well maintained or appropriate and this increased restrictions on people’s day to day lives, though the provider was in the process of improving the environment. Governance systems were not always in place or were not always completed in line with the provider’s quality assurance schedule which reduced their ability to effectively monitor the service and improve shortfalls.”

“Some referrals to health care professionals had not been made in a timely manner since our last assessment, affecting some people’s access to services when support was needed.The provider had identified this and action had been taken. Resources were not appropriately allocated or deployed to ensure all people received appropriate stimulation and engagement.”

“Improvements had been made to safeguarding processes and staff training. Staff now had the required skills and knowledge for their roles and worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Safe recruitment processes meant only suitable staff were employed. The home was clean and undergoing a programme of refurbishment.”

“The management team were responsive to the assessment process and provided assurances of actions taken and how they planned to improve the service.”