Primrose House Care Home

“People were supported to exercise maximum choice and control over their lives. Staff worked in the least restrictive way possible, always acting in individuals’ best interests. The service’s policies and systems reinforced this approach.”

“Support was tailored to each person, respecting their dignity, privacy, communication needs, and human rights. Health conditions were monitored with input from relevant healthcare professionals, and referrals to external services were made promptly when needed. Staff interacted with people in a kind, respectful, and compassionate manner.”

“People were encouraged to participate in social activities they enjoyed and to engage with their community. This promoted a sense of belonging and improved people's overall well-being. Seasonal activities were arranged by the management team who invited people, staff, visiting families and local communities to participate and celebrate the season, creating enjoyable shared experiences for everyone involved.”

“The provider and registered manager maintained strong oversight of the service, fostering a culture of continuous learning and improvement. Systems were in place to monitor care quality and gather feedback on people’s experiences to drive ongoing development.”