Primrose Hill Nursing Home

“At the previous assessment, the service was found to be in breach of the regulation relating to good governance. At this inspection, some improvements had been made; however, the provider did not consistently demonstrate effective governance systems or audit processes to support oversight. Concerns relating to medicines management had not been identified through the provider’s own systems, and care plans and risk assessments were not always sufficiently detailed or person‑centred to ensure people received appropriate care. As a result, the provider remained in breach of the regulation relating to good governance.”

“There were sufficient numbers of staff deployed to meet people’s needs. Staff were suitably recruited, trained, and were observed interacting with people in a calm, respectful and compassionate manner. People appeared comfortable in the presence of staff, and some people and relatives provided positive feedback about the care and support they received. Staff demonstrated an understanding of safeguarding procedures and how to support people with their day‑to‑day needs.”

“The provider had systems in place to safeguard people from abuse and harm. Safeguarding concerns were reported and reviewed appropriately, and the service worked with external agencies where required to support people’s safety. The service also worked with healthcare professionals, including GPs and other specialists, to meet people’s health needs.”

“The registered manager was open and responsive to feedback during the inspection and took immediate steps to begin addressing the concerns identified.”

“The provider was in breach of legal regulations relating to safe care and treatment and good governance. Where Care Quality Commission (CQC) takes civil or criminal enforcement action, this information is published on our website following the conclusion of any representations or appeals.”