Priesty Fields Care Home

“Improvements to the service appeared evident since the provider had more recently introduced a new management team. An external consultancy organisation was temporarily supporting the provider to make improvements. Further changes were planned as a new permanent manager and clinical deputy manager had been appointed and were due to start.The management team had focused on improving the culture of the service and ensuring any safeguarding concerns were reported appropriately and lessons were learnt from accidents and incidents. Managers had introduced various systems in identify and address staff performance issues. New staff had been recruited and staff felt better supported through training and supervision. Staff morale was improving, and they said managers would now listen to them.”

“The provider had made improvements to the safety and cleanliness of the environment. Health and safety checks were undertaken. There was a focus on developing people’s care plans and supporting them with person centred goals.However, the provider’s governance and audits had not effectively identified and addressed all the issues we identified at this assessment. The provider was responsive to our feedback, and they took some immediate actions.”

“This service has been in Special Measures since 5 June 2025. The provider demonstrated some improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.We have asked the provider for an action plan in response to the concerns found at this assessment.”