Prema Court

“The provider was not providing a regulated activity, therefore the scope of this assessment was limited, as we were unable to reflect people’s experiences. This meant we were unable to rerate the quality statements and amend our previous ratings. The service has been placed in dormancy until such time a regulated activity is being provided.”

“A new manager had been appointed in February 2026, an application to register had been submitted to CQC. They were being supported by an external management team. An action plan was in place identifying the areas of improvement required. We found improvements were being made through audits, updated policies, and increased staff and service user involvement. There had been no new concerns, incidents, or complaints.”

“Staff reported effective communication, good support, and confidence in management. A programme of training was in place, although no new recruitment had occurred due to reduced occupancy.”

“Environmental upgrades were being completed in current living areas. Previous enforcement action by GMFRS had been closed. However, further work would be required if occupancy increased. Regular maintenance and safety checks of the premises and equipment were ongoing.”

“Following the 2025 assessment, CQC made the decision to take civil enforcement action against the provider. This matter has now been concluded. Conditions have been added to the providers registration.”