Philips Court

“Systems and processes were in place to assess risks to people and ensure they were safeguarded from avoidable harm. The provider learned from accidents and incidents to mitigate future risks. Infection prevention and control processes were in place and followed by staff. There were enough trained and competent staff to support people and keep them safe. Staff safely administered and managed people’s medicines.”

“Staff supported people with their nutritional needs and to access a range of health care professionals. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.”

“Staff supported people in a kind, caring way and respected their decisions and choices. A staff member told us, “One thing I think is good about Philips Court is the residents. Being able to put a smile on their face makes me happy.” People received person-centred care and care plans detailed how they wished to be supported. Staff knew how to effectively communicate with people and communication methods were detailed in care records.”

“The service was well led. Feedback received from people, relatives, staff and health and social care professionals about the service was very positive. Comments included, “The staff are amazing, I see them about all the time and the managers are visible,” and “It’s a well organised friendly place and lovely environment. The reception administration team are very helpful, and I know [Person] is safe and being well cared for.” The provider had an effective quality assurance process in place which included regular audits. People, relatives and staff were regularly consulted about the quality of the service through regular communication, surveys, meetings and reviews.”