Pennine View

“At this assessment we found risks were not always identified, documented and escalated to management for action. Improvements were required to audit, and quality systems and medicines were not always safely managed.”

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“Where people did not have capacity, all necessary actions had been carried out under the Mental Capacity Act including making appropriate applications under the Deprivation of Liberty Safeguards (DoLS) if required.”

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“Safe recruitment processes were in place. However, staff did raise concerns that there were not always enough staff to meet people’s needs. The provider had assessed people’s needs and felt staffing levels were suitable. We observed staff were able to meet people’s needs.”

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“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated people as individuals and supported their preferences. People were supported to maintain relationships with family and friends. Staff were aware of their responsibilities to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse. Information on safeguarding was available to people and those who were important to them, so they could raise concerns externally if they wished to do so.”

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“The provider ensured people could access external health professionals if the need arose and information was appropriately provided to support continuity of care.”

“ We identified 2 breaches of regulation relating to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.We have asked the provider for an action plan in response to the concerns found at this assessment. ”