Pathfinders Specialist and Complex Care

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability.”

“The home environment was now cleaned and maintained to high standard and risks associated with infection prevention control had been mitigated because of these improvements. Pathfinders Neurological Care Centre had implemented more structured and consistent staffing deployment methods which staff and people told us were beneficial and supported their overall experience and outcomes which included access to the community and positive risk taking. People now received their medicine safely and medicine management was effective at monitoring stock levels and identifying risks and errors quickly. The provider had implemented a range of governance and quality monitoring processes which were effective in monitoring the performance of the home and people’s experience, for example, audits of response times to call bells and management daily walk round audits. Lesson learned where now freely discussed with staff and a culture of openness and learning was fostered to ensure risks were mitigated and staff could develop their skills safely and effectively.”