Parkside

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.”

“We looked 9 quality statements during this assessment.”

“We spoke with 9 people using the service and 3 relatives. In addition, we spoke with 1 advocate for a person using the service. There was strong, compassionate leadership which put people first and set high expectations for staff. Staff were proud to work for the service and felt valued for their work. We found safe systems and processes in place to ensure staff understood how to protect people from poor care and potential harm. Staff supported people to have choice, control, and independence over their lives. There were sufficient staff who had been recruited safely to ensure people’s care and support needs were met. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly.”