Park House

“The provider was previously in breach of legal regulations in relation to person centred care, dignity and respect, need for consent, safe care and treatment, premises and equipment, good governance, and staffing. Improvements were found during this assessment and the provider was no longer in breach of these regulations.”

“There were not always evidence people had been involved in their own care plans. Some care plans contained contradictory information however, the manager immediately rectified this when it was brought to their attention. Medicines were not always safely managed. For medicines that were to be given ‘when required’, the protocols in place were not detailed to advise staff on how much medication to administer and when. When people were assessed as requiring their medicines to be given covertly for example, in food or drink, the GP and pharmacy had been consulted to provide authorisation however, appropriate detailed guidance from the pharmacist was not obtained.”

“Staff spoke positively about the new manager, noting numerous improvements and a boost in team morale. They enjoyed working together and felt actively involved in driving those positive changes.”

“People were supported by staff who knew them well. We observed positive interactions between staff and people who lived in the home.”

“Systems check of the quality of the service were used and a detailed action plan was created to drive improvements.  ”