Outlook Care – Neave Crescent

“People were supported to have maximum choice and control of their lives. The ethos at the service supported this. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of management and staff helped ensure people could lead safe, confident, inclusive and empowered lives.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service met this guidance, with the exception that people only had limited support to access community-based activities.”

“Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. Robust staff recruitment practices were in place. Medicines were managed in a way that was safe. People’s needs were assessed and reviewed. Staff undertook training to support them in their role. Staff, management and people worked together to ensure people’s needs were met. People were able to consent to their care where they had the capacity to do so. The provider promoted the wellbeing of its staff. People were listened to and involved in planning their care. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff who used the service spoke positively about the leadership team and there was a shared and open culture at the service.”

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