Oldham House

“There were enough staff with the right skills, qualifications and experience. The recruitment process was thorough. Staff received training and regular supervision, which helped to support their wellbeing. Medicines were managed safely. Staff who administered medicines had received training and had their competence checked annually.Care records were detailed and person-centred.”

“People’s health was monitored, and they were referred to appropriate healthcare professionals when advice was needed. People had enough to eat and drink, with a choice of food offered. Staff sought consent from people and decisions were made in their best interest when they did not have mental capacity. People were treated with kindness and compassion, and staff protected their privacy and dignity. People were encouraged to take part in a variety of different activities.”

“The registered manager was knowledgeable and experienced. Quality assurance systems in place ensured good oversight of the service. People, relatives and staff were able to provide feedback about the service. Staff told us they received good support from the registered manager.   ”