Oaktree Hall & Lodge

“Oaktree Hall & Lodge is a care home for up to 78 people. We carried out an assessment of this service to look at 7 quality statements; safeguarding; involving people to manage risks; safe and effective staffing; independence, choice and control; equity in experiences and outcomes; shared direction and culture; and governance, management and sustainability. The assessment included a site visit on 13 February 2024.”

“We found systems were in place to ensure people received safe care and treatment. People were safeguarded from the risk of harm or abuse, and there were enough suitably skilled staff to meet people’s needs. People’s independence and preferences were promoted, and we observed positive interactions between people using the service and staff. We noted some occasions where staff could be more responsive though, which we discussed with the provider. The provider had a quality assurance system in place to monitor the safety and quality of the service. However, action plans had not always been developed when they had identified areas for improvement. The manager assured us action plans would be developed going forward. Overall, the new management team demonstrated a commitment to continuous improvement and had been working to develop a more positive culture at the home. Staff felt supported.”