Oakdene

“People were protected and kept safe whilst living at Oakdene. Staff understood, identified and managed risks safely. Where appropriate, staff supported people with positive risk taking to help them improve their confidence and independence. People were consistently supported to achieve their long-term goals such as moving into supported or independent living. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. Staff were recruited safely and received a comprehensive support and development programme to ensure they had the required skills, training and knowledge to support people.”

“The registered manager had developed a good learning culture which fostered open and transparent communication. Managers at all levels investigated incidents thoroughly and lessons learned were shared with staff regularly. Quality monitoring process in place were effective at identifying areas of concern or improvement which supported staff to deliver safe person-centred care responsively.”