Oak House

“Date of assessment: 25 June – 14 July 2025. Oak House is a care home for people with a learning disability and autistic people. This inspection was prompted due to the length of time since our last inspection. Four people were living at the service at the time of our inspection. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The provider and staff worked closely with other professionals. Staff understood their safeguarding responsibilities. Risks were well managed and care plans and risk assessments were person centred. There was a proactive culture of looking for lessons that could be learned or improvements that could be made. For example, the registered manager took prompt action in response to our feedback in regard to peoples access to areas of their home. The service worked with people to plan for when they experienced periods of distress. Records included clear, person-centred support plans which were subject to ongoing review and improvement. The provider had recently transitioned to using an online care management system and information was in the process of being transferred. Required checks were made prior to staff starting to work at the service. There were enough staff with the right skills and experience to make sure people received safe and effective care. People’s health and wellbeing outcomes were good because of the support they received from staff working in partnership with other professionals. The home and equipment were clean, and risks associated with infections were assessed and well managed. The provider made sure medicines and treatments were safe and met people’s needs and preferences.”