Norton Lodge
18 Norton Village, Norton, Runcorn, Cheshire, WA7 6QA · View on map
Overview
Key facts
The inspection record
Overall
Requires improvement
Report published 26 August 2025
“Date of assessment: 14 May to 29 May 2025. Norton Lodge is a residential care home providing personal care to up to 32 people. At the time of the assessment, 22 people were living in Norton Lodge. We undertook this assessment as we took enforcement action following our last assessment when the provider was in breach of the legal regulations in relation to safe care and treatment, meeting nutritional and hydration needs, premises and equipment, good governance, and staffing. At this assessment significant improvements had been made however, we found one ongoing breach relating to good governance. Care plans had been reviewed and rewritten, however, improved systems which been introduced to monitor the quality of people’s care and experiences had not been fully embedded. Further improvements were needed to ensure environmental checks were consistently recorded and records maintained of actions taken.”
“People were protected from the risk of abuse and had the equipment they needed to be cared for safely. Staff received the training they needed to support people effectively.”
Show the full assessment summaryHide the rest of the summary
“Norton Lodge was generally clean and tidy and there was an ongoing plan for refurbishment and redecoration.”
“Leisure activities had improved, and we observed people being supported to access the local community.”
“Staffing levels and consistency of staffing had improved since our last assessment. Systems were in place for staff to contribute and share their views about the service. Staff felt more empowered and confident they would be listened to.”
“Partners who worked with the staff team described significant improvements and told us staff were more proactive and prepared for meetings. Staff were receptive to accepting advice and guidance and adapted their approach with people when needed to ensure people received the care they needed acting upon any advice given.”
“The service is no longer rated as inadequate overall or in any of the key questions. We have asked the provider for an action plan in response to the ongoing governance concerns found at this assessment.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Norton Lodge entered the official register.
Rated Requires improvement overall
Report published 26 August 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 14 February 2023, rated Requires improvement
Inspected 17 March 2022, rated Requires improvement
Inspected 7 March 2018, rated Good
Inspected 6 December 2016, rated Requires improvement
Registration details
Location
Family reviews
No reviews yet for Norton Lodge
Reviews on YourCareHome are written by residents and their families. Know this home? Help the next family choosing.
Frequently asked questions
What types of care is Norton Lodge registered for?
Norton Lodge is registered with the Care Quality Commission (CQC) to provide Residential Care. Listed specialisms include Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions and Physical disabilities.
How many Rooms does Norton Lodge have?
There are 32 Single Rooms.
What is Norton Lodge's CQC rating?
Norton Lodge is rated Requires improvement by the Care Quality Commission (report published 26 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-2422463210.
How many beds does Norton Lodge have?
Norton Lodge is registered for 32 beds.
When was Norton Lodge last inspected?
The Care Quality Commission published its latest report on Norton Lodge on 26 August 2025.
Where is Norton Lodge located?
Norton Lodge is located in Runcorn, United Kingdom.
When did Norton Lodge register with CQC?
Norton Lodge first registered on 19 January 2016.
How Runcorn compares
6 rated care homes nearby
Current overall ratings of the nearest rated homes to Norton Lodge.
Care homes near Runcorn
Run Norton Lodge?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Information disclaimer. Information regarding Norton Lodge is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01928714792