Normanton Lodge Care Home

“On this inspection we found incident and accidents were reported and these were reviewed by leaders and actions taken to help to further reduce risks. Other health and social care professionals were involved in people’s care when needed. Appropriate referrals to other services were made, including when safeguarding referrals were needed. Staff understood how to monitor people for any risks and would seek advice and guidance from other services when needed. Checks were in place to ensure the safety of the home environment. However, we found some improvements were needed to the digital systems used to support people’s care.”

“Leaders planned staff numbers based on people’s needs and kept this under review to ensure sufficient numbers of staff were available to ensure people’s needs were met. Leaders made regular checks to ensure infection prevention and control measures were effective. Medicines administration and storage was in line with good practice principles.”

“Leaders were viewed as capable and caring. Staff felt listened to and valued. Staff were supported to raise any concerns or worries and knew they would be treated fairly. Leaders worked to ensure the quality and safety of the service was monitored and they identified actions where risks could be reduced, or further improvements could be made. However, we found records did not always meet the expected standards and leaders had plans in place to address this. Staff worked well with other professionals involved in the care and support of people.”