Napier Lodge Limited

“Staff treated people as individuals, with kindness and compassion. People had choice in their care and were encouraged to maintain relationships with family and friends.”

“People had enough to eat and drink to stay healthy and enjoyed a varied diet.”

“People were involved in decisions about their care. Risks were identified, documented and people’s care records contained detailed information to enable staff to respond to people’s needs and preferences.”

“Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions, they were supported in-line with the principles of the Mental Capacity Act 2005.”

“Staff were fully committed to providing a person-centred service. Staff were proud to work for the service and said they felt supported by the whole management team.”

“The provider ensured people could access external health professionals if the need arose and information was appropriately provided to support continuity of care.”

“The provider extended compassion and empathy to people, their families and staff and encouraged an inclusive environment where respect, caring and the removal of barriers was promoted.”

“Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Audit and quality systems drove continuous improvement and medicines were safely managed.”

“A staff member told us, “Managers oversee everything. They're always aware of everything happening here. We work shoulder to shoulder.””