Mulberry Court
Mulberry Court, Common Mead Lane, Gillingham, Dorset, SP8 4RE · View on map
Overview
Key facts
The inspection record
Overall
Good
Report published 16 February 2026
“Mulberry Court is a residential care home providing personal care and accommodation for up to 12 people with a learning disability and/or autistic people. At the time of our assessment, 11 people received a regulated service. We undertook this assessment to follow up on breaches of regulations identified at their previous assessment and to review the previous rating of requires improvement. This assessment reviewed the quality statements in the key questions safe, effective, caring, responsive and well-led and included a site visit on the 12 November 2025. Off site assessment activity took place between 13 and 27 November 2025.We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
“At our last assessment, we found the quality of care plans had improved. We found significant improvements in medicines practice, but areas of medicines processes still needed rectification.”
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“The provider made some improvements in compliance with The Mental Capacity Act. Safeguarding systems were not embedded, and staff had not always recognised when abuse or neglect had occurred nor responded quickly to concerns. There was a lack of consistency in how the service was managed, and not all staff understood their roles and responsibilities, reporting of incidents, risks, issues and concerns was inconsistent. Our last inspection identified three breaches of regulations.”
“At this assessment we found care plans included information on how to support people’s emotional needs.”
“Staff understood their roles and responsibilities and reported incidents, risks and any issues or concernspromptly and appropriately.”
“Staff liaised with other health and social care professionals and those important to people to ensure decisions were made in people’s best interests where they did not have capacity regarding their care and support needs.”
“There were enough staff with the right skills, qualifications and experience. The provider made sure staff received training and regular supervision to maintain high-quality care.”
“Staff were recruited safely. Recruitment systems and processes were robust.”
“Staff involved people in their care provision and supported them to make choices about aspects of daily life, and people were encouraged to maintain relationships with their relatives.”
“We identified four environmental safety concerns, however the manager confirmed during our assessment the areas of concern we raised had been actioned.”
“There were still areas of medicines processes that needed improvement and medication audits only included medicine stock. This was raised with the manager and addressed immediately.”
“There had been a high turnover of management staff at the service, however the interim manager would apply for dual registration until a permanent manager was recruited. A deputy manager had recently been recruited, and the service was recruiting to a senior staff vacancy.”
“At this assessment we found the provider remained in breach of the regulations relating to safe care and treatment and good governance.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Mulberry Court entered the official register.
Rated Good overall
Report published 16 February 2026 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 9 February 2022, not rated
Inspected 3 February 2021, not rated
Inspected 19 March 2019, rated Good
Registration details
Location
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Frequently asked questions
What types of care is Mulberry Court registered for?
Mulberry Court is registered with the Care Quality Commission (CQC) to provide Residential Care. Listed specialisms include Learning disabilities, Physical disabilities and Sensory impairment.
How many Rooms does Mulberry Court have?
There are 12 Single Rooms.
What is Mulberry Court's CQC rating?
Mulberry Court is rated Good by the Care Quality Commission (report published 16 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-4695895206.
How many beds does Mulberry Court have?
Mulberry Court is registered for 12 beds.
When was Mulberry Court last inspected?
The Care Quality Commission published its latest report on Mulberry Court on 16 February 2026.
Where is Mulberry Court located?
Mulberry Court is located in Gillingham, United Kingdom.
When did Mulberry Court register with CQC?
Mulberry Court first registered on 30 April 2018.
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Information disclaimer. Information regarding Mulberry Court is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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