Moorpine

“People experienced good quality, person‑centred care that supported their rights, independence and wellbeing. Evidence from our site visits, care records, and feedback from people, relatives, staff and professionals showed the service was working in line with the principles of right support, right care, right culture.”

“Care was delivered in a way that was personalised, consistent and relationship‑based, rather than task‑focused. Staff supported people to access the community, attend health appointments and take part in meaningful activities that reflected their preferences and interests.”

“Care was rights‑based and inclusive, supporting right care. Staff understood people’s needs well and used a range of communication approaches, including individualised communication systems and accessible information, to ensure people could express their views and make choices. Staff had formed strong partnership working with health and social care professionals, including learning disability teams, GPs and therapy services. People were supported to make choices and take positive risks in ways that were proportionate and respectful of their rights. Staff used a range of personalised communication approaches, including accessible information and tailored communication tools, to help people express their views and understand what was happening in their lives.”

“Right care was evident through a strong human rights based approach. People were treated with dignity and respect, and their equality, diversity and individual identities were understood and valued. Relatives and professionals told us they felt listened to and confident that staff would respond promptly if concerns arose. Systems were in place to manage medicines, infection prevention and risks safely.”

“The culture within the service was open, caring and reflective. Staff spoke positively about their roles. They described strong teamwork, approachable leadership and a learning culture where incidents, safeguarding concerns and near misses were reviewed to improve practice. Staff wellbeing was prioritised, and there was a clear link between supporting staff and achieving positive outcomes for people. This stable and motivated workforce contributed to people feeling safe, understood and well supported. People were treated with dignity and respect, and staff demonstrated empathy and warmth in their interactions. Equality, diversity and inclusion were embedded in practice, with people’s cultural, religious and personal identities understood and respected.”