Moorhouse Care Home

“The assessment was prompted by information of concern that we received relating to the safe care of people and safeguarding concerns. This assessment examined those risks. We only looked at the Safe and Well Led key questions on this assessment. Since the last assessment, a new registered manager had been appointed at the home.”

“We have identified breaches in relation to safe care and treatment, people not being protected from the risk of abuse, recruitment processes and a lack of robust governance and oversight. Risks to people were assessed, although some assessments did not always include all the necessary detail about their needs and information around the monitoring of people’s health needs. There was a mixed response from staff on whether they felt supported and listened to. In the main staff interacted with people in a kind, and compassionate manner.”

“The provider has been responsive to the concerns found and has commissioned a consultant to assist with the improvements needed.”

“We have asked the provider for an action plan in response to the shortfalls and breaches of regulation found at this assessment.”