Millers Grange

“Millers Grange has 2 registered providers meaning both legal entities are responsible for this service.”

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“Care plans did not always provide sufficient guidance for staff to support people. The service had initiatives in place to promote and support people with their health and wellbeing and routinely monitored people’s care and treatment.”

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“The provider was not always working to the principles of the Mental Capacity Act 2005.”

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“Monitoring and audit systems used to improve the service did not identify concerns we found.”

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“The provider had safeguarding processes in place and people could raise concerns. Before people came to live at the home, their care and support needs were assessed to ensure these could be met safely.”

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“Staff understood their responsibility to report concerns about safety. We received mix feedback on staffing levels. The provider had recently increased staffing levels on one of the units in response to people’s needs changing.”

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“The home was clean and free from malodours.”

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“The registered manager was passionate about fostering an open and honest culture at Millers Grange. Staff consistently told us how they felt supported in their roles.”

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“People were treated with kindness and compassion. Staff told us they enjoyed working at Millers Grange, staff said, “I feel very fortunate to work at Millers Grange.””

“The registered manager was proactive in response to our feedback.”