Mill View Care Home
Bridgeman Street, Bolton, Lancashire, BL3 6SA · View on map
Overview
Key facts
The inspection record
Overall
Requires improvement
Report published 13 April 2026
“Date of assessment: 18 to 24 February 2026. This assessment was completed to follow up on our previous inspection when we rated the location requires improvement and we identified 3 breaches of legal regulation. At this inspection we identified continued breaches of regulation regarding safe care and treatment, person-centred care and good governance.”
“Although some positive staff practice was observed, people did not consistently receive safe, responsive or well-led care. Shortfalls in staffing, care planning, day -to -day organisation and the oversight of quality and risk meant improvements were required to ensure people experienced care that met their needs and promoted their wellbeing.”
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“People told us most staff were kind, but felt staffing levels were not always sufficient to ensure people received timely support; this was supported by our observations. At busy times, people experienced delays in receiving assistance with personal care, meals support or mobility support.”
“Risk assessments and care records were not always accurate or up to date. We found examples where people’s current health needs, risks or mobility levels were not clearly reflected in their care plans. This meant staff did not always have the information required to support people safely. People also reported delays in staff responding to requests for help, particularly during peak periods, which affected their sense of safety and security.”
“The provider did not always make sure medicines and treatments were safe and met people’s needs, capacities and preferences. This placed people at risk of not receiving their medicines as prescribed.”
“People told us there were no structured or meaningful activities in place, leaving many people without stimulation or opportunities to engage in social or recreational experiences; this contributed to feelings of boredom and isolation. Staff told us the lack of activities was due to limited time and staffing pressures. Leadership and governance arrangements were not fully effective. While leaders were committed to improving the service, oversight systems were not robust enough to identify and address recurring issues in care quality, record keeping, staffing, or activities provision. Audits were carried out, but they did not always lead to sustained improvements.”
“Staff told us they did not always feel supported and felt the home lacked clear direction at times. Communication among staff teams was also variable, which affected continuity of care.”
“Although some improvements had been initiated, leadership had not consistently ensured people received safe, personalised and well organised care.”
“We have asked the provider for an action plan in response to the concerns found at this assessment. ”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Mill View Care Home entered the official register.
Rated Requires improvement overall
Report published 13 April 2026 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 16 August 2023, rated Requires improvement
Inspected 23 November 2021, rated Good
Inspected 20 July 2021, not rated
Inspected 25 November 2019, rated Good
Inspected 27 November 2018, rated Requires improvement
Registration details
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Frequently asked questions
What types of care is Mill View Care Home registered for?
Mill View Care Home is registered with the Care Quality Commission (CQC) to provide Dementia Care, Nursing Care and Nursing Dementia Care. Listed specialisms include Physical disabilities.
How many Rooms does Mill View Care Home have?
There are 180 Single Rooms.
What is Mill View Care Home's CQC rating?
Mill View Care Home is rated Requires improvement by the Care Quality Commission (report published 13 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-4565545397.
How many beds does Mill View Care Home have?
Mill View Care Home is registered for 180 beds.
When was Mill View Care Home last inspected?
The Care Quality Commission published its latest report on Mill View Care Home on 13 April 2026.
Where is Mill View Care Home located?
Mill View Care Home is located in Bolton, United Kingdom.
When did Mill View Care Home register with CQC?
Mill View Care Home first registered on 30 November 2017.
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Information disclaimer. Information regarding Mill View Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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