Meridan House

“When we visited the home on 29 January 2026, there were people living at the home, but only one of these people were in receipt of the regulated activity. The CQC only has a legal remit when people are in receipt of the regulated activity, so we only spoke with this person and looked at how the registered manager and provider supported this person.”

“There were some positive aspects to this newly registered service. However, the provider had not taken timely actions about a known event which had the potential to put people at risk. The provider had taken some actions, but this was not done in a timely way. They had not carried out any audits to ensure everyone was safe following this event and the actions they had taken had been effective. No one had come to harm during this time, but the provider had not assured themselves people were safe regarding this matter.”

“There were also shortfalls identified in infection protection control (IPC), some aspects of risk assessments and care plans, and some elements of how the service was audited.”

“These factors led to a breach ​of the legal regulation in relation to the governance of the service.”

“There were positives aspects of the ‘service’. There was a positive culture of staff being kind and considerate to people and each other. Staff told us they were supported by the registered manager and deputy managers. Staff received training and they had been safely recruited.”

“We asked the provider for an action plan in response to the issues found at this assessment.”

“ ”