Melton House

“The home had a very well maintained and tastefully decorated environment and grounds that were used by people, their friends, and relatives. There was a positive culture and atmosphere at the home and visitors were welcomed with no restrictions. People’s food and fluid needs were met and people told us they enjoyed the food. Care plans were person-centered, and medicines were administered safely. Risk assessments were in place and regularly reviewed.”

“People were fully integrated into the local community. They had access to an abundance of activities which enhanced their well being and sense of purpose. The staff felt extremely passionate about this and continuously looked for new, meaningful activities or events to minimise social isolation.”

“Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions. They were supported in-line with the principles of the Mental Capacity Act 2005.”

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Staff had positive links with health care professionals which promoted people's well-being.”

“Staff were fully committed to providing a truly person-centered service. Staff were extremely proud to work for the service and said they felt supported by the whole management team. People said staff were undoubtedly caring and knew their needs very well. People were treated with the utmost respect by compassionate and kind staff who showed empathy with all their interactions.”

“The management team were extremely knowledgeable and understood the responsibilities of their roles. They had excellent quality assurance systems in place to ensure oversight of the service.”