Meadway Court

“During this assessment we found that the service was still in breach regarding how people’s medicines were managed and governance.”

“We reviewed 22 quality statements as part of this assessment.”

“Meadway Court is a residential care home. The service is registered to provide accommodation for people who require personal care for up to 42 people across two floors.”

“Our assessment included two onsite visits, speaking with people using the service and their relatives, and talking with staff, including the registered manager.”

“We found concerns in several areas. Audits and quality assurance checks were not always effective as these did not pick up on issues we found during this assessment. People’s medicines were not always managed or administered safely. People did not always receive care and support in a timely manner as there were not enough staff to meet their needs. Staff did not always contact other professionals to seek guidance and support for people when their needs changed. We also found shortfalls in provider’s governance and oversight as this was not always effective.”

“People spoke positively about staff, describing them as helpful and kind. Staff were well-intentioned towards people they were supporting. However, we observed they did not have time to meaningfully engage and interact with people.”

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“Due to concerns identified, we have asked the provider to submit an action plan setting out how they will address the areas requiring improvements and the timescale for doing so.”

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