Meadowview Care Home

“People’s needs were assessed and care plans implemented, although these had not all be reviewed recently. People were happy with the support they received, and staff worked together with other services to support people. People’s consent was requested before care was provided and where people lacked capacity the requirements of the Mental Capacity Act were followed.”

“People were supported by kind and caring staff who knew them well. People felt they had choice and their independence was promoted.”

“People received personalised care although care records needed improving. People’s views and feedback were sought and people felt able to raise concerns. People’s experience varied in how they were supported with activities and interests. The service was not always proactive in supporting people to plan for the future.”

“Systems for checks of the quality of the service were not being used effectively to identify areas of shortfall and ways to continually improve. Staff told us the registered manager was approachable, and people and families told us they would recommend the service as a good place to live.”