Maryville Care Home

“An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.”

“The provider did not always ensure there were enough staff on duty to provide people’s care in an appropriate and timely manner. The checks and audits which were in place were not always robust enough to identify areas for improvement. The provider had developed risk assessments in relation to people’s health and wellbeing, but staff were not always provided with guidance on how to support people in relation to their medical conditions. The provider did not always ensure compliance with aspects of their infection, prevention and control practices. Issues were identified in relation to the environment of the home not being dementia friendly. Following the assessment the provider confirmed they were making improvements in relation to infection control, risk management and the home’s environment. The provider undertook investigations following incidents, accidents, safeguarding and complaints. Identified actions for improvement were shared with staff. Medicines were managed and administered as prescribed. The provider had a recruitment process which enabled them to identify suitable new staff. Staff felt supported by the registered manager and senior management.”